Store Policy

Last updated: August 2026

At Norven, we want your shopping experience to be simple, secure and transparent. This Store Policy explains how orders, shipping, returns and refunds are handled. Nothing in this policy affects your statutory rights under applicable UK consumer law.

1. Orders

Once your order has been placed, you will receive an order confirmation by email.

Please make sure your shipping information is correct before completing your purchase. If you notice an error in your address, contact us as soon as possible at support@wearnorven.com.

We will do our best to accommodate changes, but we cannot guarantee that an order can be modified once processing has begun.

2. Shipping & Delivery

We currently offer delivery to customers in the United Kingdom.

Available shipping options and their estimated delivery times are displayed at checkout. Current options may include:

DHL Express Shipping: estimated 2–3 business days.
DHL Free Shipping: estimated 3–8 business days.

Delivery estimates may vary depending on the product, destination, order processing and circumstances outside our reasonable control.

Once your order has been dispatched, tracking information may be provided by email where available.

3. Returns

We want you to be happy with your Norven purchase.

If you change your mind or are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to this policy and your applicable statutory rights.

Returned items should be:

• Unused and in their original condition.

• Unworn and free from stains, damage, perfume or other signs of use beyond what is reasonably necessary to inspect the item.

• Returned with their original tags where applicable.

• Returned in the original packaging where reasonably possible.

These conditions do not limit any rights you may have in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

4. How to Request a Return

To request a return, contact us at support@wearnorven.com.

Please include your order number, the name used when placing the order, the item(s) you wish to return and the reason for the return.

Please wait for return instructions before sending your item so we can provide the correct return details.

5. Return Shipping Costs

For eligible returns resulting from a change of mind, the customer is responsible for the direct cost of returning the item unless otherwise stated or required by applicable law.

If an item arrives faulty, damaged, incorrect or not as described, please contact us before returning it. Where required by applicable law, Norven will cover the appropriate return costs.

We recommend retaining proof of postage until your return has been processed.

6. Refunds

Once your return has been received and processed, we will notify you regarding your refund.

Eligible refunds will be issued to the original payment method. Refunds will be processed within the time required by applicable UK consumer law.

Your bank or payment provider may require additional time to display the refund in your account after it has been issued.

Original delivery charges will be handled in accordance with applicable UK consumer law.

7. Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, incorrect or not as described, please contact us at support@wearnorven.com as soon as reasonably possible.

Please include your order number, a description of the issue and, where helpful, clear photographs so we can investigate and provide an appropriate solution.

Your statutory rights regarding faulty or misdescribed goods are not affected by this policy.

8. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or item, please contact our support team. You may return an eligible item in accordance with our Returns Policy and place a new order for your preferred item.

This helps us process your request more quickly and avoids delays caused by changing stock availability.

9. Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

If the order has not yet entered processing or been dispatched, we will try to cancel it before shipment.

If cancellation before dispatch is no longer possible, you may still have cancellation and return rights under applicable UK consumer law.

10. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colours, measurements and other information on our website are accurate.

Colours may appear slightly different depending on your device or screen settings. Please review the product description and size information carefully before placing your order.

11. Pricing & Promotions

Prices for customers shopping in the United Kingdom are displayed in GBP (£) where applicable.

Promotional offers may have specific terms, conditions or expiry dates. Promotional codes cannot be combined unless explicitly stated.

We reserve the right to correct genuine pricing or listing errors where permitted by law.

12. Customer Support

If you have questions about your order, shipping, returns or another store-related matter, please contact:

Email: support@wearnorven.com

We aim to respond to customer enquiries as soon as reasonably possible.

13. Privacy

We respect your privacy and process personal information in accordance with our Privacy Policy and applicable data protection laws.

Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.

14. Changes to This Policy

We may update this Store Policy from time to time to reflect changes to our services, fulfilment arrangements or legal requirements.

The latest version will always be published on this page.

15. Contact

For questions regarding this Store Policy or an order, please contact:

Norven
Email: norvenwear@hotmail.com
Website: wearnorven.com